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All our gift boxes include: 3 books, an activity sheet, colouring pencils, a torch (red or blue), our top tips postcard and FREE DELIEVERY

Delivery Terms & Information

Delivery typePricePrice for 2 boxes at the same addressPrice for 3 or more boxes at the same address
Standard 3-5 days£3.95£5.15Please email info@torchlightbooks.net
Express 1-2 days£4.65£5.95Please email info@torchlightbooks.net

 Returns 

We hope you’ll love everything your order from our store, but we know there are times you might want to return an item. We have a 14 day returns policy for items in their original, resaleable condition.

You’ll need to cover return postage costs. We strongly recommend choosing a tracked service to be sure your return reaches us.

How to Return your item(s)

  1. Email us at info@torchlightbooks.netwith your name, original order number and details of what you’d like to return and why.
  2. Tell us if you’d prefer a refund or exchange.
  3. Post your goods back to us within 14 days of your original order, including your name and order number in the packet.
  4. Goods must be in original, resaleable condition (they are checked on arrival with us).
  5. Please allow up to 7 days after receipt for us to process your refund.
  6. Returns are sent at your own risk which is why we recommend using a tracked service. Proof of sending is not proof of receipt.

 

Returns address: 32 Richmond Rise, Reepham, Norwich, NR10 4LS